Returns & Refunds Policy
We understand that sometimes a part might not be the right fit. Our goal is to make returns simple and fair—please review the conditions and instructions below before sending any items back.
Return Conditions
- Returns must be initiated within 30 days of delivery. Late return will be subject to restocking fees.
- Items must be in new, uninstalled condition.
- All items must include original, undamaged OEM packaging (no writing or tape!!!).
- If test fitting is necessary, open the packaging carefully to maintain resale condition.
- Boxed items must be shipped inside another box so that the OEM packaging is preserved
- Mercury / Quicksilver boxes must be undamaged and retain their original barcode label.
Non-Returnable Items
The following are not returnable:
- Serialized parts
- Complete outdrives
- Upper and lower units
- Transom assemblies
- New or remanufactured motors
- Long blocks
- Marine electronics
- Trolling motors
- Fuel Injectors
- Ignition coils
- Inverters and battery chargers
Restocking Fees
- SEI Marine Products – 10% restocking fee
- Special Order Items – 30% restocking fee
Please contact us before returning SEI or special order items.
Return Shipping
- We will email instructions and return address once your return is approved.
Refund Terms
- Refunds are issued on all eligible items, minus applicable restocking fees listed above.
- Shipping cost is non refundable, and in the event of "free" or "promo" rate shipping, the actual shipping cost (the true unincentivized rate) will be deducted from the refund.
- All returns are inspected prior to refund and the process may take about 7 days.
Return Shipping Notes
- PartsDuck does not provide return shipping labels.
- Use a shipping service with tracking and insurance.
- PartsDuck is not responsible for lost or damaged return shipments.
To request a return, visit your account order history , select the order, and click "Request Return."
