Returns & Refunds Policy
We understand that sometimes a part might not be the right fit. Our goal is to make returns simple and fair—please review the conditions and instructions below before sending any items back.
Return Conditions
- Returns must be initiated within 30 days of delivery.
- Items must be in new, uninstalled condition.
- All items must include original, undamaged OEM packaging (no writing or tape).
- If test fitting is necessary, open the packaging carefully to maintain resale condition.
- Boxed items must be shipped inside another box for protection.
Non-Returnable Items
The following are not returnable:
- Serialized parts
- Complete outdrives
- Upper and lower units
- Transom assemblies
- New or remanufactured motors
- Long blocks
- Marine electronics
Restocking Fees
- SEI Marine Products – 10% restocking fee
- Special Order Items – 30% restocking fee plus any freight charges
Please contact us before returning SEI or special order items.
Refund Terms
- Full refunds are issued on eligible items, minus shipping costs and applicable restocking fees.
- If your order included free or discounted shipping, our actual shipping cost will be deducted from your refund.
- Proof of shipping cost is available upon request.
Return Instructions
- Download and print the Return Information Form
- Include one completed form in each return package
- Ship your return to the address listed on the form
Return Shipping Notes
- PartsDuck does not provide return shipping labels
- Use a shipping service with tracking and insurance
- PartsDuck is not responsible for lost return shipments
Need help? Contact us at nick@partsduck.com before returning any items.